**** Henry Knox Way
Knoxville, TN 37920
July 15, 2012

Mr. Hair Parra, VP of International Development
Wing Zone Franchise Corporation
900 Circle 75 Parkway, Suite 930
Atlanta, GA 30339 

Subject: Review of Service for 07/14/2012

 Dear Mr. Parra,

     On Saturday July 14^th, I ordered Wing Zone delivery for lunch. As soon as your employee picked up the phone, my service was flawless. This employee answered with great manners, listened to exactly what I ordered and repeated kindly after my order was done. He was exceptionally nice even when I completely changed my order after already placing an order. Overall, it was a very pleasant call where the employee was very nice and understanding.

     To add to the good service, I was told I was to wait for about forty-five minutes for my wings. This wasn’t the case; my wings were delivered within twenty minutes and again the employee was very polite while delivering my order. Even though the delivery employee didn’t remember if I had ordered complimentary bleu cheese or ranch, he put in one of each making the service complete and impeccable. To finish off, the quality of the wings was great and made me want to order some more.

     Thank you for your time and consideration as I’m writing this letter to compliment the awesome service provided to me by Wing Zone employees and Wing Zone delivery service on Saturday July 14^th and will definitely order Wing Zone again.

Sincerely,

J*** S.